Partner Agreement

This agreement is between you (the partner) and Sarisara Lanka (Pvt) Ltd. It applies to every partner: guides, drivers, hotels, home stays, activity hosts and Local Experts. It sits alongside our Terms of Service, Cancellation & Refund Policy and Privacy Policy. You accept it when you send your verification form.

1. Joining and staying a partner

• You join by application. We open your account after we have read it, and your listings go live only after we have checked your identity, your licences and the listing itself.
• Your first 3 listings are free of charge.
• Keep every licence the law requires valid (for example SLTDA). We remind you before it expires. A listing whose licence has expired is taken down until we have checked the renewed licence.
• Keep your details, photos and descriptions true and up to date.

2. Your prices

• You set your prices on your availability calendar, per date. The price on the calendar is the price the traveller is charged; Sarisara's system works it out, never by hand.
• Keep prices on your calendar for at least 24 months ahead. If they run short, we email you; after 30 days without prices the listing is hidden from search until you add them. Trips already booked keep their price.
• Once a traveller has paid a deposit, the price agreed for that booking does not change.

3. What Sarisara keeps

Partner type	Sarisara commission on your fee
Hotels, villas, Home Stay Units and Heritage Homes	15%
Activities	15%
Local Experts and host experiences	15%
Drivers and transport	15%
A guide's own guiding fee	0%
Services a guide adds himself (custom services)	15%

• Each booking keeps the commission it was approved at, even if these rates change later.
• The traveller also pays Sarisara a separate service fee. It is added to the traveller's price and is never taken from your fee.
• Guides: Sarisara does not pay guides a bonus from its own commission at the moment. If it starts one, the rate will be shown before a trip is approved, and it is fixed for that trip.

4. Booking requests

• When a traveller pays a deposit, you receive a booking request. Answer within 48 hours: yes, no, or other dates. We remind you after 24 hours.
• If you do not answer in time, the traveller may be offered a similar partner instead.
• Once you have said yes, provide exactly what was booked, on the dates booked, to the number of people booked.

5. If you can no longer provide a service

• Tell us at once through your dashboard ("I can no longer provide this"), with the reason. The guide and the traveller are told, and the guide arranges a replacement for the traveller to approve.
• A guide who wants to leave a paid trip must ask Sarisara in writing. Sarisara speaks to the traveller and decides; a guide may not cancel a paid booking himself.
• If you pull out by your own doing (for example you gave the room to someone else after saying it was available), and the replacement costs more, the difference comes off your next payments. You are told the amount and have 7 days to disagree. Nothing is taken when the reason is a disaster, a death or serious illness in your family, or an official closure.
• Pulling out often, or without a real reason, can lead to your listings or your account being removed.

6. When a traveller cancels

• When a traveller cancels, you receive part of your own fee: the same share that the traveller loses under the Cancellation & Refund Policy. Example: if she cancels at a time when she gets 50% of her balance back, you receive 50% of your fee.
• If Sarisara cancels the trip for a reason within its control, the traveller gets all her money back, and no fee is paid for that booking.
• If it is cancelled by events beyond anyone's control (for example a natural disaster or an official travel ban), you receive 0% of your fee.
• If you cancel or cannot provide the service, you receive nothing for it.

7. Getting paid

• Sarisara collects the traveller's money and pays you. Payments are made on the 25th of each month, for services whose trip ended at least 14 days earlier. Those 14 days give the traveller time to tell us if a service did not happen.
• If a traveller tells us a service of yours did not happen, the payment for that one service is held while we look into it. Your other payments are not affected.
• You are paid using the payout details on your dashboard. When you change them, payments to you pause for 24 hours and we email your old address, so nobody else can redirect your money.
• Please confirm each payment when it arrives ("Confirm receipt"), or tell us at once if it did not.
• You are responsible for your own taxes on what you earn.

8. Travellers and their information

• Talk to travellers only through Sarisara. Never share your phone number or email, never ask for theirs, and never take a payment or a booking outside Sarisara.
• Use a traveller's details only to provide the booked service, keep them private, and never pass them on.
• Treat every traveller with respect and keep them safe.

9. Reviews

Travellers review the services they used. Never write, buy or pay for reviews of your own services, and never pressure a traveller about a review.

10. Your listings and photos

You own your photos and descriptions. You allow Sarisara to show them on the website, in trips that include you, and in Sarisara's own promotion, for as long as you are a partner.

11. Ending the agreement

• You can stop being a partner at any time. Bookings already confirmed must still be provided, or handed over with Sarisara's help.
• Sarisara may suspend or end this agreement if you break it, give false information, or put travellers at risk.
• Money owed to you for services you really provided is still paid.

12. Changes

We may update this agreement and its rates. We tell you before a change applies. A booking already approved keeps the rates it was approved at.

13. Law and contact

This agreement is governed by the laws of Sri Lanka.

Sarisara Lanka (Pvt) Ltd
Address: Panadura, Sri Lanka
bookings@sarisaralanka.com

Effective date: 11 November 2026