Terms of Service

1. About these terms

These terms apply to everyone who uses the Sarisara Lanka website: travellers, partners and visitors. By creating an account or booking, you accept them, together with our Cancellation & Refund Policy and our Privacy Policy. "We" means Sarisara Lanka (Pvt) Ltd.

2. What Sarisara does

• Sarisara is a place to plan and book whole trips. A local guide builds your itinerary with you, and it can include hotels, home stays, activities and Local Experts.
• We sell trips, not single services: hotels, activities and other services are booked as part of a trip.
• Each service is provided by an independent partner. We check every partner's identity and licences, review every listing before it goes live, take your payment and pay the partners.

3. Your account

• You must be 18 or older to create an account or book.
• Give true details and keep them up to date. Keep your password private; you are responsible for what is done with your account.
• Partner accounts are opened only after an application and our approval. A partner's listings are shown to travellers only after we have reviewed them and checked the partner's documents.

4. Prices and payment

• Prices come from each partner's own calendar for your exact dates and are worked out by our system. The price shown before you pay is the price you are charged.
• A Sarisara service fee of 10% is included in the trip price you see.
• Prices are set in US dollars.
• The deposit, the final payment, changes, cancellations and refunds are explained in our Cancellation & Refund Policy.

5. Keep everything on Sarisara

• Talk to your guide and partners through Sarisara's messages, and pay only through Sarisara. This is how we can protect your money and settle any problem.
• Messages that share phone numbers or email addresses, or arrange payment outside Sarisara, are blocked. After 1 such message you are warned; after 3 your account is suspended; after 5 it can be closed.
• A partner may not take a booking made through Sarisara outside Sarisara.

6. During your trip

• Follow the reasonable instructions of your guide and partners for your safety, and respect local laws, customs and places of worship.
• You are responsible for your passport, visa, health requirements and travel insurance.
• If a service you booked did not happen, tell us in time (see the Cancellation & Refund Policy) so we can look into it before the partner is paid.

7. Reviews and what you post

• Reviews must be about a trip you really took, honest, and in your own words.
• Do not post anything false, offensive or hateful, anything that shares someone's private details, or anything you do not have the right to share.
• Partners may not write, buy or pay for reviews of their own services.
• You keep ownership of what you post. You allow Sarisara to show it on the website and in our own promotion of Sarisara. We may remove anything that breaks these rules.

8. Partners

• Partners must hold every licence the law requires for what they offer (for example SLTDA registration) and keep it valid. A listing whose licence expires is taken down until a renewed licence is checked.
• Partners must keep their calendars and prices true. A price on the calendar is the price the traveller pays.
• Partners must answer booking requests in time, provide what was booked, and follow the Sarisara Cancellation & Refund Policy for every booking.
• Commission, payments to partners and other commercial terms are set out in the Partner Agreement.

9. Things nobody may do

• Pretend to be someone else, use another person's documents, or give false information.
• Use the website for anything illegal, or to harm, cheat or harass anyone.
• Copy the website's content in bulk, or try to break into, overload or disrupt it.

We may suspend or close an account that breaks these terms. Money already owed for services that were really provided is still settled under our policies.

10. Our responsibility

• We take care to check our partners and to keep the website accurate, and we stand behind the Cancellation & Refund Policy, including replacing a service that a partner cannot provide.
• We are not responsible for events beyond our control, or for loss caused by your own actions or by missing documents, visas or insurance.
• Nothing in these terms takes away rights that the law of your country gives you and that cannot be removed.

11. If something goes wrong

Tell us first, through your booking or by email. We listen to everyone involved, look at what was agreed and written at the time, and reply in writing. Most problems are settled this way.

12. Changes to these terms

We may update these terms. If a change matters, we tell you before it applies. A trip you have already paid a deposit for keeps the cancellation rules you agreed to.

13. Law and contact

These terms are governed by the laws of Sri Lanka, without taking away any consumer rights you have in your own country.

Sarisara Lanka (Pvt) Ltd
Address: Panadura, Sri Lanka
bookings@sarisaralanka.com

Effective date: 11 November 2026